Data Deletion Instructions

1. Send your request

Email [email protected] with the subject “Wilo data deletion request.”

Include:

• The channel you used: askwilo.ai, Facebook Messenger, Facebook comments or Instagram.
• Your Wilo account email or the social profile name/username used to contact us, and an approximate conversation date if helpful.
• Whether you want all Wilo information associated with that identity deleted, or a specific conversation, child record or linked channel removed.

Do not include your password, a Facebook/Instagram access token, a government ID or medical documents. Please make this request by email, not in a public comment.

2. We verify the request

We may ask you to demonstrate control of the account or to clarify which records you mean. A shared name alone is not enough to identify the right family. We request only the information needed to verify and process your request, including your authority to act for a child or another person.

This is a support-handled request. Sending the email does not instantly erase records or create an automated deletion confirmation.

3. What deletion covers

For a verified full deletion request, we identify associated Wilo account/profile records, child information, transcripts, saved summaries, searchable memory records, uploaded content held by Wilo and linked channel records within the requested scope. We delete or de-identify the applicable records and address relevant service-provider copies as required.

If you only want to disconnect one channel while retaining a website account or other conversation history, say so. Removing a channel connection and deleting all family data are different requests.

4. Timing and exceptions

We process verified requests promptly and within the time required by applicable law. We may retain limited records where legally required or permitted, such as transaction, security or dispute records, and explain any exception. Backup or service-provider copies may take additional time to expire or be removed. We confirm the outcome or explain what remains and why.

To check progress or appeal a decision, reply to the same email thread. You do not need to submit sensitive documents again.

5. Copies on Facebook, Instagram and your device

Our deletion process concerns data held by Wilo. Facebook and Instagram manage their own messages, comments and account records. Use their account and conversation controls to delete or manage those copies. Removing Wilo from Meta’s settings, blocking the Page, deleting a Messenger thread or clearing browser storage does not itself delete every Wilo server record.

Public comments may also have been copied by other people. Wilo cannot remove someone else’s screenshots or independently retained copies.

Contact and privacy policy

XYZ World Inc — Wilo
[email protected]

Read our Privacy Policy for information about collection, AI processing, sharing and retention.